Go Limo Go Privacy Statement
Last Updated on: 22nd Oct 2023
Go Limo Go and its affiliated entities (collectively referred to as "Go Limo Go," "us," or "we") are committed to protecting your privacy. This Privacy Statement describes Go Limo Go`s information practices and the choices available to you regarding Go Limo Go`s use of information that can be used to identify you ("Personal Data").
Effective as of [Insert Effective Date], Go Limo Go has updated its Privacy Policy and how we use and process personal information that you share with us as part of providing you, your company, and your passengers with ground transportation services locally and around the world.
If you are in the European Union ("EU"), please pay particular attention to the information for EU users in Section 6 below.
Go Limo Go respects your privacy and will only process and use your information as part of providing you with our services. This document outlines our business practices regarding the use of personal information. We engage with our customers through our Call Center, Mobile App, and our Website, collectively referred to herein as "Transportation Services."
This Privacy Statement addresses Go Limo Go`s use of information collected through our Call Center, Mobile App, or Website (collectively, the "Channels"). We will only collect and use information from you as described in this Privacy Statement. By communicating with us through any of our Channels, you acknowledge and accept our business practices as outlined in this Privacy Policy and give us explicit permission to use your data in providing Transportation Services. We will not sell your data to any third parties.
If you have any questions about our Privacy Statement, you can contact our Customer Support.
1. The Data We Process
Depending on how you interact with us either directly or through your authorized agent/booker, we process different kinds of data and in different ways. Some data is automatically processed if you communicate with us through our Call Center or use our Products (i.e., Channels). Data is only processed if you or your authorized agent/booker actively submit it to us (like using our web forms to create/update a reservation or using our mobile app or website to get in touch with us. We need to process your personal information to provide the service and run our business. By accepting our Terms and Conditions as outlined in your order confirmation and our website, you and/or your authorized agent/booker are confirming that you have read and understand this policy, including how and why we use your information.
Data we collect and/or process in the course of Providing our Transportation Services or if you communicate with us via any of our Channels:
We process Website Usage Data to allow you to surf the Site and ensure its functionality. We also process Website Usage Data to perform analyses on the performance of the Site, to continuously improve the Site and correct errors, to ensure IT security and the operation of our systems, as well as to prevent or uncover abuse. We further process this data in aggregated or pseudonymized form to analyze trends, administer the Sites, track users’ movements around the Sites, and gather demographic information about our user base as a whole or to improve marketing (including serving you personalized, interest-based ads) as well as the user experience on our Site and guaranteeing the safety of our IT systems.
We may also automatically collect device-specific information when you install, access, or use our Transportation Services. This information may include information such as the hardware model, operating system information, app version, app usage, and debugging information, browser information, and device identifiers.
Cookies: We use the following types of cookies (you may adjust the cookie settings in your browser at any time):
Data we process only if you submit it to us:
When you interact with us through any of our Channels, you can submit Personal Data to us in various situations, including:
Account Data: On some of our Channels ("Interactive Channels"), you can register for an account with your e-mail address, a password, and/or encrypted credit card information you create. If you register, you will automatically create an account you can use to manage your Profile and Communication settings, including making updates to your Personal Data. On Interactive Sites, you can create a profile, which may include your Personal Data. We will store your account data for you to be able to communicate with others on our interactive Sites.
Location Information: When you use our Mobile App, you may consent to share your geo-location details with Go Limo Go to automatically set your pick-up location. We may use and store information about your location to provide features and to improve and customize the Transportation Services. We will only share your geo-location details with third parties to provide you with the Transportation Services.
Feedback Information: When using the app and with your consent, Go Limo Go will use your transportation reservation data to allow you to more easily provide feedback about your experience with the App and the service.
Analytics Information: We use data analytics to ensure site functionality and improve the Transportation Services. We use a mobile analytics software to allow us to understand the functionality of the App on your phone. This software may record information such as how often you use the App, what happens within the App, aggregated usage, performance data, app errors and debugging information, and where the App was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information that you submit within the mobile application.
Affiliated Passenger Information: Go Limo Go may receive or obtain information (for example, an email address) about a person who is not registered with Go Limo Go (an "affiliated passenger") in connection with certain Go Limo Go features (e.g., when an additional passenger is added to the ride booking). Affiliated Passenger information is used only for the purposes disclosed when it was submitted to Go Limo Go.
Transaction Data: In relation to your transportation request you may make online or over the telephone, we will process your contact and billing information, such as your name, address, and credit card information. You can view the exact information required in the form provided at the point of purchase. We will only use this data to provide transportation services, for billing purposes, and for internal accounting.
Customer Support Data: You can communicate with us through the different web forms and chat functionalities on our Sites. For example, you can use the contact forms to request information on the status of your transportation order or otherwise reach out to our customer support team. In order to respond to your request, we will process your IP address and contact data as well as the contents of your request. This data is used temporarily until we provide the service and then it is deleted.
Survey Data: From time to time, we may conduct surveys in respect of our products and services. Participation in our surveys is optional. However, if you respond to one of our surveys, you may provide us with personal information about you. Unless you otherwise consent, we will only use this information to determine the types of Products that may be of interest to you and to operate and improve our Product offerings.
Email/Direct Mail Campaign Data: From time to time, we may contact our customers directly by mail, email, or telephone to inform you about upgrades, new products, promotions, or special offers that you told us you were interested in receiving (including our newsletters). However, we will not contact you with any commercial communications that are unrelated to the Products that you have purchased from us unless you have given us your prior consent to receiving such information. When responding to one of these campaigns, you may have the option to provide us with personal information, which we will use for the purpose indicated. See Section 5 below for information on how to change your account’s communication preferences.
Affiliate Service Providers: We may collaborate with another affiliated transportation company to provide you with transportation services outside our local market. Our use of your Personal Data is limited to the specific transportation request in a different market that you have requested or elected to use, and we will only share specific Personal Data that is required for the completion of a transportation request. We do not share email addresses or credit card information with any affiliate transportation provider.
2. Use of Personal Data
Where we process your information without your consent, we do as follows:
Providing and improving our Transportation Services: We may use customer information as it is necessary to pursue our legitimate interests of improving our Transportation Services for our users, understanding how our Transportation Services are being used, and exploring and unlocking ways to develop and grow our business.
Keeping our Transportation Services safe and secure: We may also use customer information for safety purposes to ensure the security of our Transportation Services.
Legal and Safety: Go Limo Go may also retain, preserve, or release your personal information to a third party in the following limited circumstances: in response to lawful requests by public authorities; to protect, establish, or exercise our legal rights or defend against legal claims; to comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of Go Limo Go`s Terms & Conditions.
Business Reorganization: In some cases, Go Limo Go may choose to buy or sell assets. In these types of transactions (such as a sale, merger, liquidation, receivership, or transfer of all or substantially all of Go Limo Go`s assets), member information is typically one of the business assets that is transferred. If Go Limo Go intends to transfer information about you, Go Limo Go will notify you by email or by putting a prominent notice on the Site and the App, and you will be afforded an opportunity to opt out before information about you becomes subject to a different privacy policy.
3. Sharing Personal Data with Third Parties
We treat your Personal Data with care and confidentiality and will only pass it on to third parties to the extent described below and not beyond. We do not share, sell, rent, or trade Personal Data with third parties for any promotional purposes. Where our affiliates or service providers process Personal Data, they will do so solely on our instructions and have undertaken to comply with strict contractual requirements for the security of your data (including, but not limited to, complying with this Privacy Statement).
Go Limo Go will not process or share your personal information without your consent, except based on the following legal grounds:
4. Timeframe for Keeping Data
We process and store your Personal Data as long as necessary for the fulfillment of our contractual or legal obligations. Thus, we store the data as long as our contractual relationship with you as our customer obliges us to do so. After termination of our contract, we will store Personal Data only to the extent and for as long as applicable law requires. All other data will be deleted immediately when you, as a customer, unsubscribe from our Products or other services. If the remaining data is no longer required for the fulfillment of legal obligations, it will be regularly deleted unless its further processing is necessary for the preservation of evidence or the prevention of legal claims from becoming time-barred.
5. Security
The security of your personal information is important to us. Your account information is protected by a password. It is important that you protect against unauthorized access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Transportation Services.
Go Limo Go follows industry best practices to protect the personal information submitted to us, both during transmission and after it is received. Some of these standards are:
With specific regard to credit card information, we comply with the Payment Card Industry Data Security Standard ("PCI DSS") by (but not limited to) designing, implementing, and maintaining a coherent set of standards and procedures to manage risks to cardholder data – in an effort to ensure an acceptable level of Information Security risk – and by conducting yearly PCI DSS audits.
We regularly review, test, and update our security policies and systems to meet the highest standards of data security. Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
6. Reviewing and Requesting Changes to Your Information
We know that our customers value having control over their own information, so Go Limo Go gives you the choice of providing or editing certain information, as well as choices about how we contact you.
Upon request, Go Limo Go will make a reasonable effort to inform you regarding whether we hold any of your personal information. Customers may update, delete, access, or change their account information by editing their user, group, or booking agent records. To update a customer profile, login to your account at [Go Limo Go`s website] and click on "Profile Settings," or email us at [Go Limo Go`s customer service email]. We will respond to any requests for access to personal information within 30 days after receipt of such request.
To update customer billing information, contact Accounting at [Go Limo Go`s billing email] for assistance.
If you have signed up to receive marketing emails from Go Limo Go, you can opt-out of receiving future marketing emails by following the foregoing process. Customers cannot opt-out of receiving all transactional emails related to their Go Limo Go account but may change their account settings (as described above) to reduce the frequency or eliminate certain Go Limo Go notification emails.
You also have the following additional rights with respect to your information:
Data access and portability: Access to and portability of your data are available by downloading your ride history and personal data by logging into your Go Limo Go account.
Data correction and/or editing: Personal, ride, password, and payment information can be easily changed by logging into your Go Limo Go account.
Account deactivation: You may request that your account be deactivated and no longer be visible. However, Go Limo Go must maintain your information to comply with legal obligations.
Withdrawal of consent or objection to processing: You can object to data processing in certain limited circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.
Where we use your data for direct marketing purposes, you can always object by withdrawing your consent, using the "unsubscribe" link in such communications or changing your marketing preference settings.
Personal, payment, and ride information are required to provide your rides, receipts, cancellation notices, etc. Go Limo Go cannot offer or fulfill the Transportation Services without processing this information.
Go Limo Go strives to meet its customers` inquiries. If you have a concern about your service or the processing of your information, please contact customer service.
Right not to be subject to a decision based only on automated processing: Much of Go Limo Go`s processing (booking, billing, fulfilling your ride) is automated to protect the security of your information and bring you high-quality services. If you would like to speak to a Go Limo Go agent, please contact customer support or your account manager. Decisions based on automated processing cannot be avoided when they are necessary to perform the Transportation Services or authorized by EU law.
Complaint filing: If you have used our Transportation Services while physically in the EU, you have the right to file a complaint against Go Limo Go with the European Data Protection Supervisor ("EDPS"), regarding personal data processed specifically for those events. The EDPS`s contact details are: Office of the European Data Protection Supervisor, Rue Wiertz 60, B-1047 Brussels, Belgium, email: [EDPS`s email].
If you have any other questions about our Privacy Statement or concerns about how we manage your information, you can contact our Go Limo Go Support Team or write to us at [Go Limo Go`s postal address].
7. Children’s Privacy
Go Limo Go does not knowingly collect or solicit any information from anyone under the age of 16 or knowingly allow such persons to register for the Transportation Services. The Transportation Services and their content are not directed at children under the age of 16. In the event that we learn that we have collected personal information from a child under age 16 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us.
8. Changes to this Privacy Statement
Go Limo Go may revise this Privacy Statement from time to time. The most current version of this Privacy Statement will govern our practices for collecting, processing and disclosing personal data. We will provide notice of substantial changes of this Privacy Statement through the updated date on the front page of the Site, the App, and/or via email. By continuing to access or use the Transportation Services after those changes become effective, you agree to be bound by the revised Privacy Statement.
9. Contact Us
If you have any questions or concerns about this Privacy Statement or our data collection and processing practices, please contact us on our website.
Thank you for choosing Go Limo Go!